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Response to September 11 Tragedy
During these times of national and personal crisis, the bonds
employers, families and communities are of primary importance
to the survival and
well-being of our nation. It is when these bonds are most
tested that their strength is
Among the ways that the staff at Families and Work Institute
is trying to help is to share how your organization, whether
you are from a company or community group, is responding to
the events of September 11. How have you helped those in need
of assistance and supported your community or your employees?
your stories with us and we will share them with others,
as a way of giving comfort and inspiration.
We are proud to share the following partial list of employer
responses, which FWI has compiled from a variety of sources.
Please add or update your company's information here.
We send our heartfelt thoughts and prayers to all those affected
by this tragedy.
- E F
- L M
- S T
||$1,000,000 donated to relief
||Transformed Manhattan pier
into a fully functional Family Assistance Center, the
primary resource facility for relatives and friends of
those missing since the World Trade Center disaster. Center
offers more than 200 PCs, 300 phones, a child care center,
various conference rooms, executive offices, offices for
a variety of city agencies, comfortable waiting areas
with stereos, CDs, magazines, lamps and televisions. Other
contributors to the Center are Cisco, Embassy Suites,
Home Depot, IBM, McDonald's, WorldCom, and Xerox. - $4
million in cash and services
||Offered free emergency telephone
numbers to affected businesses
||- Established centers where
displaced workers can receive free training, career counseling
and job placement; The services at these centers are available
to all displaced workers, whether or not they register
with the company; One center, at 500 Fifth Avenue in New
York, offers instructor-led courses such as introduction
to computers and lessons in Microsoft Excel, Word, Outlook
and PowerPoint; Another center, at 551 Fifth Avenue, will
provide computer-based self-paced training in typing,
data entry, and basic office procedures.
- Donated $4,100 worth of goods (food, water, face masks,etc);
Encouraging staff nationwide to contribute to various
relief agencies; Will also be giving a corporate donation
to each of those organizations.
||- The Allstate Corporation
and The Allstate Foundation will donate $400,000 to the
National Fallen Firefighters Foundation (NFFF) to assist
the families of firefighters who lost their lives during
the rescue mission in New York City.
- Allstate is donating $50,000 to the New York City Public-Private
Initiatives (NYCPPI) Fund earmarked for the families of
the fallen police officers.
- Provided articles from LifeWorks for employees to help
- Catastrophe teams on site right away to provide assistance
and relief to employees and customers.
- Various fund raising and blood drive efforts throughout
||Raised millions for American
Red Cross through its website
|Amerada Hess Corp.
||$5,000,000 pledged to relief
- The American Airlines family suffered
great losses with the tragedy of Sept. 11.
American is providing constant support and assistance
to family members of those affected by this tragedy.
The airline has also dispatched teams as active participants
in the ongoing investigations and is cooperating fully
with all government agencies.
- AA's Corporate Communications team issues ongoing
bulletins to ensure our employees are kept up-to-date
on the most recent information. The HR department broadened
our emergency travel policy for the employees and their
extended family members impacted by the two tragedies.
- During the first hours of Sept. 11, we set up special
contact numbers for families of crew members who were
diverted and stranded. After the FAA continued to ground
air travel, we provided emergency funds for AA employees
who were diverted and could not immediately return home.
- To honor the loss of AA family members and to celebrate
our patriotism as we returned to the skies, we held
ceremonies at several stations and proudly flew the
Stars and Stripes.
- To help every employee cope with the emotions stemming
from this tragedy, our Integrated Health Management
group elevated our Employee Assistance Program to crisis
response level. Trained psychologists around the American
Airlines system responded to employees impacted by the
tragedy. The EAP team has set up "Comfort Rooms" at
our Headquarters and hub locations. These rooms are
staffed with trained counselors and psychologists and
are a place where employees can come to talk.
- Through our arrangement with LifeBalance/Ceridian,
we have advertised the availability of special bulletins
and programs for coping with crisis, the impact of terrorism
and other related topics. Some of our stations even
set up "dog petting" stations as therapy.
- The American Airlines Employee's Federal Credit Union
created an account for the Red Cross. Any AA credit
union member can donate to this account and the money
is designated for the Disaster Relief Efforts provided
by the American Red Cross. As of Sept. 26, the credit
union account has raised $100,000. Established special
fare program, "AA Helps," for the families of victims
and for rescue workers traveling to New York.
- As a Company, we lost many long-time employees and
their family members. Memorial services are being held
at various stations so that employees can show support
for one another. And at our Headquarters in Ft. Worth,
Texas, teddy bears dressed in patriotic sweaters are
named for each AA crewmember, employee or family member
that we lost. We have also shared masses of emails from
customers, other airlines, the aviation community and
many other companies that we compile and send to our
employees via e-mail each day.
|American Home Products
||- $5,000,000 in financial
aid contributed to relief efforts
- Emergency medical supplies for burn and trauma victims
were made available through special distribution channels
on Sept. 11 - plans were implemented for ground distribution
of critical products to ensure these life-saving therapies
remain available on that day of the disaster; The following
divisions of AHP donated product: Whitehall-Robins donated
Advil, Advil Cold & Sinus, Robitussin Cough Drops, Chap
Stick to rescue workers; Wyeth provided pharmaceutical
products requested by Mt. Sinai Medical Center; Ft. Dodge
Animal Health is partnering with The National Capital
District Veterinary Command Center in Washington, D.C.
to provide products for search and rescue dogs and horses
- Donated the use of the corporate jet to airlift blood
samples to labs in Florida for testing. The company helicopter
was offered to transport emergency personnel on the day
of the disaster.
- Empower employees to help: Coordinated volunteer efforts
with local American Red Cross and encouraged employees
to volunteer; Established Blood Drives at various facilities;
John Stafford, Chairman of AHP, personally donated $200,000
to the relief efforts and encouraged all employees to
donate time and money: 90 employees volunteered at the
Community FoodBank in Hillside, NJ to pack care packages
for emergency workers.
- Constant communication of our Employee Assistance Program
(EAP) which provided information on a range of topics,
e.g. "How to Cope" and "How to Talk to Your Children"
and has counselors available to take calls from employees
and family members; Counselor sessions set up at sites
in NY and NJ that were impacted by the events; Overnight
accommodations were provided for employees who were not
able to get home.
- AHP ensures full salary for the first 90 days of active
duty, and is reevaluating the military policy.
million contributed to relief efforts by the company foundation
and its distributors
- Donated nearly 10,000 cases of canned water and more
than 40,000 cases of energy drink to aid rescue workers
in NYC on September 12
- Offering America's police officers, firefighters, and
emergency medical workers free admission to Sea World,
Busch Gardens, and Sesame Place - Anheuser-Busch Adventure
Parks - from October 5 through the end of the year; Immediate
families of those eligible will also receive free entry
on their first visit to the parks and a 25 percent discount
on subsequent visits through the end of the year.
- Developed a nationally-broadcast TV ad honoring those
affected by the terrorist attacks and to support the efforts
of rescue workers; Replaced existing brand advertisements
on outdoor billboards and many stadium signs across the
country with the American flag
|AOL Time Warner
||- $5,000,000 donated to
relief efforts; Match employee donations
- HBO nurses rushed to scene on 9/11 to treat victims.
- Several survivors were brought to the Time Inc. Medical
Department where they received treatment
- Multiple EAP groups were conducted to assist employees
dealing with the tragedy; Groups were also run to help
employees assist their children
- The company found and paid for emergency lodging for
employees who could not return home due to the destruction
- Daily collections of items necessary for rescue workers
and those displaced by the tragedy have been and still
are being collected and delivered to those in need
||$250,000 donated to relief
||- $1 million to the American
Red Cross; Match employee donations up to $300,000
- Donated $10 million in AT&T; PrePaid long distance calling
cards for use by relief workers in the two cities, and
provided free AT&T; long distance service from all payphones
in the affected areas of New York City for the duration
of the emergency; during emergency, charged for operator-assisted
long-distance calls at direct-dialed rates without the
- Free e-mail and Internet access at specified airports
for limited time
||Donated over 2,000 cell
phones with unlimited service for use by relief workers
and by federal, state, and local government agencies
||- Aventis will make a $1
million contribution to the American Red Cross to assist
in the ongoing recovery and relief efforts following last
week’s terrorist attacks in the United States. In addition,
pharmaceutical products, vaccines and blood plasma-derived
products, were contributed to immediately support the
- Aventis Pasteur, the vaccine business of Aventis, has
provided 50,000 doses of tetanus vaccines to the New York
City Public Health Department for distribution to area
hospitals. Another 3,000 doses were donated to the New
Jersey's health department in connection with the New
York City relief effort and were distributed to hospitals
in neighboring New Jersey.
- Aventis Behring, the therapeutic proteins business of
Aventis, provided plasma-derived-products, especially
albumin, to distribution centers close to New York and
Washington in order to be accessed easily by hospitals
treating the victims. Albumin is a therapeutic protein,
used in critical care situations to restore blood volume
with people who are suffering from burns, shock or circulatory
- The Aventis businesses in the United States organized
company-sponsored blood drives at different sites, while
physicians and medical personnel of Aventis have been
encouraged to volunteer their services and expertise.
- In addition, Aventis Pharmaceuticals, which conducts
the U.S. prescription drug business of Aventis Pharma,
is matching the donations of employees who make personal
contributions to nonprofit charitable organizations supporting
disaster relief efforts in New York City and Washington,
||$100,000 donated to relief
||$1,000,000 donated to relief
|Bank of America
||- Created and constantly
updated a corporate website with information, tools and
resources for associates.
- Expanded EAP free service for needs based on the September
11th event, created On-line EAP site and seminars. LifeWorks
tip sheets on-line with topics such as: talking with your
children about the event, stress, aftershock, etc.
- A special designated line for associates directly impacted
by the event
- Paid time off for associates choosing to volunteer in
NY or Washington.
- Supplied a month's housing for associates displaced
from their homes.
- For those normally receiving pay through a paycheck,
we sent associates from Charlotte in a car to NY to deliver
the paychecks by hand.
- Extended Military Leave components such as benefits
- Donated $1MM to the September 11th Relief fund
||- Established a matching
program on September 11th to match dollar-for-dollar employee
gifts for disaster relief and recovery. The program has
no dollar cap and will continue to match pledges through
October 31st. Over $1,000,000 has been distributed to
relief agencies in New York and Washington DC as of mid-October.
- Collaborated with City of Chicago to establish the Chicago
Remembers Fund, which collects money from citizens throughout
the city to benefit victims and their families who were
affected by the World Trade Center tragedy. Bank One is
collecting donations for this fund at all local branches,
and for the American Red Cross at all branches nationwide.
- Senior management has kept in active contact with employees
beginning on Sept 11 via our intranet site, as well as
by email and voice mail, providing updates and responding
to specific employee concerns and questions. To further
support our employees and acknowledge their dedication
and hard work, we have made the decision to close most
of Bank One in observance of Veterans Day this year
(Monday, November 12) and to supplement the military pay
of any employee reservist called to active duty beyond
the previously stated 90-day period to cover the entire
tour of duty.
||- Staffed 24-hour customer
service lines, contacted individual health-care providers
and their patients to ensure that they had adequate supplies
of vital renal and hemophilia therapies, and worked extra
shifts to handle emergency shipments of Baxter's critical
care products. Additionally, many employees are contributing
to relief funds and have joined forces with the customers
they serve on a daily basis to help in their blood collection
- Baxter continues to be in contact with hospitals, blood
centers, dialysis clinics and emergency relief organizations
in the affected areas, to assess their needs for critical
care products. 14 truckloads with emergency shipments
of Baxter's intravenous solutions and related critical
care products already have reached the NYC area.
- Nearly 1,000 patients with kidney disease in the New
York City area depend on Baxter to deliver their monthly
supplies of life-saving peritoneal dialysis (PD) solutions.
Within an hour of the terrorist attack on the World Trade
Center, Baxter's Renal team was at work to ensure these
patients' needs would be met. The team also contacted
each patient in the New York City area that was expecting
his or her monthly delivery in the coming days to determine
how close they were to running out of supplies. The Baxter
Renal team also has been monitoring PD patients who are
traveling and may be grounded away from home due to air-travel
restrictions, to ensure they have adequate supplies.
- Baxter is working closely with blood centers and hospitals
in an effort to ensure that they have sufficient supplies
on hand. In addition, many Baxter facilities in the United
States are conducting blood drives.
- Baxter remains in touch with disaster-relief agencies
to provide assistance as required, and the company has
donated supplies to Americares, a not-for-profit organization
that distributes product in time of natural disaster as
well as to developing countries. The company has also
established a relief fund. For every dollar contributed
to the fund by Baxter team members, the company and its
philanthropic arm, the Baxter International Foundation,
will each match with an additional dollar. The proceeds
will go to the September 11 Fund.
||$10,000,000 pledge to relief
||$2,000,000 donated to relief
|The Boeing Company
||- Committed over $5,000,000
to relief organizations
- Match employee contributions
||Bright Horizons Family Solutions,
Mercy Corps, an international emergency response and relief
organization, and JPMorgan Chase are partnering to provide
emergency relief, resources and support to children and
families. Our response will include: Trauma counseling
to parents and caregivers, on issues including grief,
fear and tolerance; "Train the Trainers" sessions for
individuals providing counseling throughout the NYC community;
A booklet that contains developmentally appropriate tips
for parents and caregivers as they help children deal
with last week's events, answering questions like "What
happened to the World?"; Age-specific "comfort kits" for
children to help them feel safe and secure as they deal
with last week's events.
||$1,000,000 donated to relief
organizations; 10 sport utility vehicles supplied to rescue
workers; 100 police motorcycles supplied to NYPD
Since the September 11th disaster, Families and Work Institute
has been collecting stories from the companies we work with
concerning the efforts they have made to aid their employees,
their communities and the ongoing relief activities. Additional
information has been compiled from news sources and the Internet.
We are proud to present this list of corporate responses to
the September 11th attacks. We hope that you are inspired by
the thoughtfulness and generosity of these corporations. The
importance of the bond between workplace, family and community
has never been more evident. Although we trust our sources,
no attempt to verify the information has been made by FWI. Please
notify us of any corrections that need to be made to the list
by sending an e-mail to : email@example.com.