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Employer Response to September 11 Tragedy

Dear Friends:

During these times of national and personal crisis, the bonds between employees,
employers, families and communities are of primary importance to the survival and
well-being of our nation. It is when these bonds are most tested that their strength is
most evident.

Among the ways that the staff at Families and Work Institute is trying to help is to share how your organization, whether you are from a company or community group, is responding to the events of September 11. How have you helped those in need of assistance and supported your community or your employees? Please share your stories with us and we will share them with others, as a way of giving comfort and inspiration.

We are proud to share the following partial list of employer responses, which FWI has compiled from a variety of sources. Please add or update your company's information here.

We send our heartfelt thoughts and prayers to all those affected by this tragedy.


C - E    F - L    M - S    T - Y

Company Name Response
Abbott Laboratories $1,000,000 donated to relief efforts
Accenture Transformed Manhattan pier into a fully functional Family Assistance Center, the primary resource facility for relatives and friends of those missing since the World Trade Center disaster. Center offers more than 200 PCs, 300 phones, a child care center, various conference rooms, executive offices, offices for a variety of city agencies, comfortable waiting areas with stereos, CDs, magazines, lamps and televisions. Other contributors to the Center are Cisco, Embassy Suites, Home Depot, IBM, McDonald's, WorldCom, and Xerox. - $4 million in cash and services
AccessLine Communications Offered free emergency telephone numbers to affected businesses
Adecco - Established centers where displaced workers can receive free training, career counseling and job placement; The services at these centers are available to all displaced workers, whether or not they register with the company; One center, at 500 Fifth Avenue in New York, offers instructor-led courses such as introduction to computers and lessons in Microsoft Excel, Word, Outlook and PowerPoint; Another center, at 551 Fifth Avenue, will provide computer-based self-paced training in typing, data entry, and basic office procedures.
- Donated $4,100 worth of goods (food, water, face masks,etc); Encouraging staff nationwide to contribute to various relief agencies; Will also be giving a corporate donation to each of those organizations.
Allstate Insurance - The Allstate Corporation and The Allstate Foundation will donate $400,000 to the National Fallen Firefighters Foundation (NFFF) to assist the families of firefighters who lost their lives during the rescue mission in New York City.
- Allstate is donating $50,000 to the New York City Public-Private Initiatives (NYCPPI) Fund earmarked for the families of the fallen police officers.
- Provided articles from LifeWorks for employees to help with coping
- Catastrophe teams on site right away to provide assistance and relief to employees and customers.
- Various fund raising and blood drive efforts throughout the organization.
Amazon.com Raised millions for American Red Cross through its website
Amerada Hess Corp. $5,000,000 pledged to relief effort
American Airlines

- The American Airlines family suffered great losses with the tragedy of Sept. 11. American is providing constant support and assistance to family members of those affected by this tragedy. The airline has also dispatched teams as active participants in the ongoing investigations and is cooperating fully with all government agencies.
- AA's Corporate Communications team issues ongoing bulletins to ensure our employees are kept up-to-date on the most recent information. The HR department broadened our emergency travel policy for the employees and their extended family members impacted by the two tragedies.
- During the first hours of Sept. 11, we set up special contact numbers for families of crew members who were diverted and stranded. After the FAA continued to ground air travel, we provided emergency funds for AA employees who were diverted and could not immediately return home.
- To honor the loss of AA family members and to celebrate our patriotism as we returned to the skies, we held ceremonies at several stations and proudly flew the Stars and Stripes.
- To help every employee cope with the emotions stemming from this tragedy, our Integrated Health Management group elevated our Employee Assistance Program to crisis response level. Trained psychologists around the American Airlines system responded to employees impacted by the tragedy. The EAP team has set up "Comfort Rooms" at our Headquarters and hub locations. These rooms are staffed with trained counselors and psychologists and are a place where employees can come to talk.
- Through our arrangement with LifeBalance/Ceridian, we have advertised the availability of special bulletins and programs for coping with crisis, the impact of terrorism and other related topics. Some of our stations even set up "dog petting" stations as therapy.
- The American Airlines Employee's Federal Credit Union created an account for the Red Cross. Any AA credit union member can donate to this account and the money is designated for the Disaster Relief Efforts provided by the American Red Cross. As of Sept. 26, the credit union account has raised $100,000. Established special fare program, "AA Helps," for the families of victims and for rescue workers traveling to New York.
- As a Company, we lost many long-time employees and their family members. Memorial services are being held at various stations so that employees can show support for one another. And at our Headquarters in Ft. Worth, Texas, teddy bears dressed in patriotic sweaters are named for each AA crewmember, employee or family member that we lost. We have also shared masses of emails from customers, other airlines, the aviation community and many other companies that we compile and send to our employees via e-mail each day.

American Home Products - $5,000,000 in financial aid contributed to relief efforts
- Emergency medical supplies for burn and trauma victims were made available through special distribution channels on Sept. 11 - plans were implemented for ground distribution of critical products to ensure these life-saving therapies remain available on that day of the disaster; The following divisions of AHP donated product: Whitehall-Robins donated Advil, Advil Cold & Sinus, Robitussin Cough Drops, Chap Stick to rescue workers; Wyeth provided pharmaceutical products requested by Mt. Sinai Medical Center; Ft. Dodge Animal Health is partnering with The National Capital District Veterinary Command Center in Washington, D.C. to provide products for search and rescue dogs and horses
- Donated the use of the corporate jet to airlift blood samples to labs in Florida for testing. The company helicopter was offered to transport emergency personnel on the day of the disaster.
- Empower employees to help: Coordinated volunteer efforts with local American Red Cross and encouraged employees to volunteer; Established Blood Drives at various facilities; John Stafford, Chairman of AHP, personally donated $200,000 to the relief efforts and encouraged all employees to donate time and money: 90 employees volunteered at the Community FoodBank in Hillside, NJ to pack care packages for emergency workers.
- Constant communication of our Employee Assistance Program (EAP) which provided information on a range of topics, e.g. "How to Cope" and "How to Talk to Your Children" and has counselors available to take calls from employees and family members; Counselor sessions set up at sites in NY and NJ that were impacted by the events; Overnight accommodations were provided for employees who were not able to get home.
- AHP ensures full salary for the first 90 days of active duty, and is reevaluating the military policy.
Anheuser-Busch Companies, Inc. - $8.4 million contributed to relief efforts by the company foundation and its distributors
- Donated nearly 10,000 cases of canned water and more than 40,000 cases of energy drink to aid rescue workers in NYC on September 12
- Offering America's police officers, firefighters, and emergency medical workers free admission to Sea World, Busch Gardens, and Sesame Place - Anheuser-Busch Adventure Parks - from October 5 through the end of the year; Immediate families of those eligible will also receive free entry on their first visit to the parks and a 25 percent discount on subsequent visits through the end of the year.
- Developed a nationally-broadcast TV ad honoring those affected by the terrorist attacks and to support the efforts of rescue workers; Replaced existing brand advertisements on outdoor billboards and many stadium signs across the country with the American flag
AOL Time Warner - $5,000,000 donated to relief efforts; Match employee donations
- HBO nurses rushed to scene on 9/11 to treat victims.
- Several survivors were brought to the Time Inc. Medical Department where they received treatment
- Multiple EAP groups were conducted to assist employees dealing with the tragedy; Groups were also run to help employees assist their children
- The company found and paid for emergency lodging for employees who could not return home due to the destruction
- Daily collections of items necessary for rescue workers and those displaced by the tragedy have been and still are being collected and delivered to those in need
Applied Materials $250,000 donated to relief efforts
AT&T; - $1 million to the American Red Cross; Match employee donations up to $300,000
- Donated $10 million in AT&T; PrePaid long distance calling cards for use by relief workers in the two cities, and provided free AT&T; long distance service from all payphones in the affected areas of New York City for the duration of the emergency; during emergency, charged for operator-assisted long-distance calls at direct-dialed rates without the normal surcharge.
- Free e-mail and Internet access at specified airports for limited time
AT&T; Wireless Donated over 2,000 cell phones with unlimited service for use by relief workers and by federal, state, and local government agencies
Aventis - Aventis will make a $1 million contribution to the American Red Cross to assist in the ongoing recovery and relief efforts following last week�s terrorist attacks in the United States. In addition, pharmaceutical products, vaccines and blood plasma-derived products, were contributed to immediately support the medical services.
- Aventis Pasteur, the vaccine business of Aventis, has provided 50,000 doses of tetanus vaccines to the New York City Public Health Department for distribution to area hospitals. Another 3,000 doses were donated to the New Jersey's health department in connection with the New York City relief effort and were distributed to hospitals in neighboring New Jersey.
- Aventis Behring, the therapeutic proteins business of Aventis, provided plasma-derived-products, especially albumin, to distribution centers close to New York and Washington in order to be accessed easily by hospitals treating the victims. Albumin is a therapeutic protein, used in critical care situations to restore blood volume with people who are suffering from burns, shock or circulatory disorders.
- The Aventis businesses in the United States organized company-sponsored blood drives at different sites, while physicians and medical personnel of Aventis have been encouraged to volunteer their services and expertise.
- In addition, Aventis Pharmaceuticals, which conducts the U.S. prescription drug business of Aventis Pharma, is matching the donations of employees who make personal contributions to nonprofit charitable organizations supporting disaster relief efforts in New York City and Washington, D.C.
Avery Dennison $100,000 donated to relief efforts
Avon $1,000,000 donated to relief efforts
Bank of America - Created and constantly updated a corporate website with information, tools and resources for associates.
- Expanded EAP free service for needs based on the September 11th event, created On-line EAP site and seminars. LifeWorks tip sheets on-line with topics such as: talking with your children about the event, stress, aftershock, etc.
- A special designated line for associates directly impacted by the event
- Paid time off for associates choosing to volunteer in NY or Washington.
- Supplied a month's housing for associates displaced from their homes.
- For those normally receiving pay through a paycheck, we sent associates from Charlotte in a car to NY to deliver the paychecks by hand.
- Extended Military Leave components such as benefits and pay
- Donated $1MM to the September 11th Relief fund
Bank One - Established a matching program on September 11th to match dollar-for-dollar employee gifts for disaster relief and recovery. The program has no dollar cap and will continue to match pledges through October 31st. Over $1,000,000 has been distributed to relief agencies in New York and Washington DC as of mid-October.
- Collaborated with City of Chicago to establish the Chicago Remembers Fund, which collects money from citizens throughout the city to benefit victims and their families who were affected by the World Trade Center tragedy. Bank One is collecting donations for this fund at all local branches, and for the American Red Cross at all branches nationwide.
- Senior management has kept in active contact with employees beginning on Sept 11 via our intranet site, as well as by email and voice mail, providing updates and responding to specific employee concerns and questions. To further support our employees and acknowledge their dedication and hard work, we have made the decision to close most of Bank One in observance of Veterans’ Day this year (Monday, November 12) and to supplement the military pay of any employee reservist called to active duty beyond the previously stated 90-day period to cover the entire tour of duty.
Baxter International - Staffed 24-hour customer service lines, contacted individual health-care providers and their patients to ensure that they had adequate supplies of vital renal and hemophilia therapies, and worked extra shifts to handle emergency shipments of Baxter's critical care products. Additionally, many employees are contributing to relief funds and have joined forces with the customers they serve on a daily basis to help in their blood collection efforts.
- Baxter continues to be in contact with hospitals, blood centers, dialysis clinics and emergency relief organizations in the affected areas, to assess their needs for critical care products. 14 truckloads with emergency shipments of Baxter's intravenous solutions and related critical care products already have reached the NYC area.
- Nearly 1,000 patients with kidney disease in the New York City area depend on Baxter to deliver their monthly supplies of life-saving peritoneal dialysis (PD) solutions. Within an hour of the terrorist attack on the World Trade Center, Baxter's Renal team was at work to ensure these patients' needs would be met. The team also contacted each patient in the New York City area that was expecting his or her monthly delivery in the coming days to determine how close they were to running out of supplies. The Baxter Renal team also has been monitoring PD patients who are traveling and may be grounded away from home due to air-travel restrictions, to ensure they have adequate supplies.
- Baxter is working closely with blood centers and hospitals in an effort to ensure that they have sufficient supplies on hand. In addition, many Baxter facilities in the United States are conducting blood drives.
- Baxter remains in touch with disaster-relief agencies to provide assistance as required, and the company has donated supplies to Americares, a not-for-profit organization that distributes product in time of natural disaster as well as to developing countries. The company has also established a relief fund. For every dollar contributed to the fund by Baxter team members, the company and its philanthropic arm, the Baxter International Foundation, will each match with an additional dollar. The proceeds will go to the September 11 Fund.
Bear Stearns $10,000,000 pledge to relief organizations
Bertelsmann AG $2,000,000 donated to relief organizations
The Boeing Company - Committed over $5,000,000 to relief organizations
- Match employee contributions
Bright Horizons Bright Horizons Family Solutions, Mercy Corps, an international emergency response and relief organization, and JPMorgan Chase are partnering to provide emergency relief, resources and support to children and families. Our response will include: Trauma counseling to parents and caregivers, on issues including grief, fear and tolerance; "Train the Trainers" sessions for individuals providing counseling throughout the NYC community; A booklet that contains developmentally appropriate tips for parents and caregivers as they help children deal with last week's events, answering questions like "What happened to the World?"; Age-specific "comfort kits" for children to help them feel safe and secure as they deal with last week's events.
BMW $1,000,000 donated to relief organizations; 10 sport utility vehicles supplied to rescue workers; 100 police motorcycles supplied to NYPD

Since the September 11th disaster, Families and Work Institute has been collecting stories from the companies we work with concerning the efforts they have made to aid their employees, their communities and the ongoing relief activities. Additional information has been compiled from news sources and the Internet. We are proud to present this list of corporate responses to the September 11th attacks. We hope that you are inspired by the thoughtfulness and generosity of these corporations. The importance of the bond between workplace, family and community has never been more evident. Although we trust our sources, no attempt to verify the information has been made by FWI. Please notify us of any corrections that need to be made to the list by sending an e-mail to :
[email protected].
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